For all ticketing-related questions please visit the Ticketmaster Help Center.

We recommend that all guests arrive at the venue at least 10 minutes prior to the time stated on their ticket. Due to the high volume of visitors to the exhibition, immediate access to the galleries is not guaranteed and guests should expect to queue briefly before entering the exhibition.

There are no refunds and no cancellations except as expressly outlined in this ticket exchange policy. The deadline for all exchanges is 24 hours before the date and time on the original ticket. To request a refund or exchange, please email Ticketmaster Customer Service.

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require an entry ticket. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

A group discount is available for groups of 10 or more. Please visit our group ticket page to submit your group booking request.

There are discounts built into the ticketing system for Seniors and Children. There are also discounts for groups of 10+. Click here for group bookings for groups larger than 10+ people.

Wheelchairs, walkers, and scooters are all permitted.

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us in advance.

Strollers are permitted within the premises; however, to ensure the safety and comfort of all guests, we kindly ask that they not be brought into the gallery area.

Please consider parking your strollers at the designated area near the self-serve coat check before exploring the exhibition. Our staff will be happy to assist you in finding the appropriate spot for your stroller.

The venue will offer an area where guests can hang large coats at no charge. Note that this area will not be continually monitored and guests leave personal items behind at their own risk.

Masks are not required for entry to the exhibit. We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

There are two restroom areas in the venue. The main restroom is accessed via a staircase and is located on the basement level of the building.

ADA-accessible restrooms are located on the main level outside of the gallery space. Signs will be placed throughout the venue with directions to the restrooms and staff will be available to guide guests.

It is strongly recommended that guests use the restrooms BEFORE they enter the queue in the galleries.

There is no on-site parking available.

The closest public parking lot is behind the venue at 109 Arlington Street (Laz Parking). There is a parking garage at 200 Stuart Street and 155 Columbus Avenue.

There is also limited metered street parking in the vicinity of the venue.

• Backpacks, suitcases, and duffle bags are not permitted in the exhibit.
• Weapons of any kind, including firearms, mace, pepper spray, knives, sharp objects, bats, clubs, tasers, etc.
• Outside food or beverage (Water bottles with sealable caps are permissible) (Exceptions will be made for those with medical requirements and/or special needs.
• Professional camera equipment (e.g., monopods; bipods; tripods; selfie-sticks, etc.).
• Laser pointers or flashlights.
• Illegal drugs/alcoholic substances (current prescription medication in the original container is permitted, provided the guest produces identification matching the prescription container).
• Cans (including aerosols), bottles, boxed liquids, metal, glass, or other insulated containers.
• Pets, other than service animals.
• Signs, posters, or garments with offensive language, phrasing, or symbols.
• Noisemakers, air horns, bells, bull horns, whistles, etc.